SHIPPING & RETURNS POLICY

SHIPMENT PROCESSING TIMES*

Processing times are separate from the shipping times you may see during check out. All orders are processed the same business day if an order is received into our systems before noon (12:00 EST). Processing time excludes weekends, federal holidays, and Christmas/New Year’s Eve.

*Please note, we are currently seeing increased processing times due to demand and other limitations or restrictions. Wahl Canada Fulfillment reserves the right to increase processing times at our discretion.

DOMESTIC SHIPPING RATES AND ESTIMATES

*Please Note: while we will do our absolute best to process, ship, and deliver your order as quickly as possible, our warehouses are experiencing unprecedented demand. Additionally, delays have been noted with postal carriers and may be out of our control. We appreciate your patience and understanding.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping times: We ship all our products from our warehouses in Scarborough, ON, Canda. For an estimated breakdown of our delivery expected transit times please check Canada Post's official Website. Please keep in mind, these dates are the best estimated delivery and actual delivery times are subject to change.

*Please note: Priority, Expedited or two-day shipping does not included shipping on weekends.

INTERNATIONAL SHIPPING

Currently, we currently do not offer international shipping. Please visit Wahl.com to locate our nearest office for shipping to your international location.

SHIPPING TO PO BOXES

Please choose standard shipping at checkout. At this time, we do not offer expedited shipments to PO Box addresses. Please note: our delivery window estimates as well as returns do not apply to PO Box Addresses.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status on Canada Post's Official Website. Please allow 48 hours for the tracking information to become available. Current delays with the postal system have been noted, and this timeline is purely our best estimate.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us using our contact form or send us an email to hello@wahlcanadafulfillment.ca with your name and order number, and we will investigate it for you.

SHIPMENT TO MULTIPLE ADDRESSES

If you're shopping for several people at once and want to ship your various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed. Addresses can be saved for later.

DAMAGES

Wahl Canada Fulfillment is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or hello@wahlcanadafulfillment.ca. Please save all packaging material, Photo evidence and damaged goods before filing a claim.

RETURNS

Wahl Canada Fulfillment accepts returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus all shipping costs.

In the event your order arrives damaged in any way, please email us as soon as possible at hello@wahlcanadafulfillment.ca with your order number and a photo of the product condition.

Wahl Canada Fulfillment only accepts returns on products purchased from ca.wahl.com. For purchases made through a retail store, marketplace, or other outlet, please return to the original place of purchase. ca.Wahl.com refunds are issued to the original form of payment. The original shipping and handling will not be refunded. Please allow up to 30 days to receive your refund from the time we receive your return.

EXCHANGES

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange. If you have questions, don’t hesitate to reach out. We are happy to help you find the right product for your needs!

Please note: We cannot accept a return (even within 30 days of purchase) in certain situations, including, but not limited to:

• Products showing excessive wear and tear, or at the end of their intended lifespan.
• Items damaged by misuse, alterations, improper care or accidents.
• Items listed as final sale at the time of purchase.
• Instances of abuse of the Wahl Canada Fulfillment Return Policy.

The acceptance of a return is determined at the sole discretion of Wahl Canada Fulfillment.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Your refund will be issued in the same form as the original payment within 10 days of receiving your return order. We can only accept returns if the merchandise was directly purchased from ca.wahl.com. At this time, we cannot process returns from retail stores and other online retailers.

*Please Note: The original shipping and handling will not be refunded.

HOW DO I CHECK MY RETURN STATUS?

If you have a ca.wahl.com account, you can check return status at My Account. Click on My Returns in the left panel. You will see a list of started and completed returns.

HOW DO I EXCHANGE MY ORDER?

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange.

ADDITIONAL QUESTIONS?

Please contact us using our contact form or visit our helpdesk answers to all your questions about our return process, orders, and all your favorite Wahl products.